We aim to get your new purchase to you as soon as possible for you to enjoy. We do our best to have your item packaged & shipped within 24 business hours of your order being placed. The only case where this would not occur would be if we had a pre-order, however it would clearly be communicated before you placed the order.
Once your order has been shipped, you should receive a tracking number via email. All orders are dispatched from Wesley Vale, Tasmania.
Overindulged and now your feel slightly guilty? No problem at all.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Firstly, we apologise sincerely if your new product is faulty. We put so much care into the design of every piece, however sometimes hardware can fail us and things can be missed - we are human after all!
Unfortunately we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 113 Wesley Vale Road Wesley Vale Tasmania AU 7307.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping (Returning a product)
To return your product, you should mail your product to: 113 Wesley Vale Road Wesley Vale Tasmania AU 7307
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.